AYA Universe — immersive worlds for people of determination and one caregiver

When to go

Sunday–Thursday 10:00–22:00; Friday–Saturday 10:00–00:00. Last entry one hour before closing. Allow about 60–90 minutes.

Who can go

Free for people of determination and one caregiver; under-12s need an adult aged 18+ · People of determination + one caregiver only · eligibility ID required

Authorised listing welcomes all ages and requires children under 12 to be accompanied by an adult 18+ holding a valid ticket. POD and one caregiver each receive free entry after onsite ID verification; no general child-only free outing is claimed.

What’s free & what to know

• Collect complimentary tickets at the Customer Service desk on arrival. Bring documentation or ID proving eligibility; one free caregiver ticket can also be requested.
• This free thing covers eligible people of determination and one caregiver. Other visitors pay the normal admission price; no purchase is required for the eligible pair.
• Children under 12 must be accompanied by an adult aged 18 or over with a valid ticket. A qualifying caregiver can request the published complimentary ticket.
• The venue is wheelchair accessible. Flashing lights, loud sound and dark spaces may be unsuitable for some visitors; check your access needs before travelling.
• The ball pit requires socks and a minimum height of 1 metre. This restriction applies to that activity, not the whole venue.
• Entry is subject to operating capacity. No food, drinks, merchandise or premium guided upgrade is included.